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When someone posts a product review, you may need to manually approve it. This is to prevent unwanted reviews and spam from being visible on your site. You should receive an email when a customer has left a review, but you can also view reviews from the Comments icon in the top toolbar (): This

There are plenty of delivery (shipping) options for your store, include free delivery, collection, different delivery options for different locations, and different delivery prices for different items. To manage your delivery (shipping) options, use the Manage Delivery Options link in your dashboard under the ‘Shop’ heading: Here you will find: Shipping zones: Locations you deliver

Click the links below for more information on setting up specific payment methods: Bank transfer Cheque payments Cash on delivery PayPal Standard Stripe You can enable many different payment options including BACS, cheque payments, cash on delivery, PayPal and Stripe. Click Manage Payment Settings in your dashboard under the ‘Shop’ heading to edit your payment

Please Note Coupon codes are not automatically applied, and aren’t automatically shown on the website. You need to advertise your code on your website and/or social media and other marketing platforms, so customers can enter the code manually. Discount codes can be a great marketing tool and often encourage customers to spend more than they

Important Marking as an order as refunded does not automatically give the customer their payment back. You need to issue a refund manually via your payment processor. If you need to refund all – or part – of an order, you can edit the order to issue the refund (and notify the customer that a

It’s important that you manage your orders effectively and change the order status to ‘Complete’ when you have finished processing them (when you have packaged and posted the order). Most orders will have a ‘Processing’ status, unless the order was a downloadable product (in which case the order will be complete as there’s nothing you

Managing stock means you can control your inventory and can’t sell anything you don’t have (unless you accept backorders). You will also be notified when stock is running low so you can re-stock. The stock level for a product can be found in the Inventory tab when you are editing or adding a product: By

Sales can be a great marketing tool for your online shop. To put a product on sale, simply enter a Sale price when you are editing or adding a product: Click Schedule to enter start and/or end dates for your sale, if you need to: This means that your sale price will only be shown

If you need to delete a product from your shop, you can do this in a number of ways. In your dashboard, click the View & Edit Your Products under the ‘Shop’ heading: This will show you a list of all your products, which you can browse through or use the search tool to find

To edit your products, click the View & Edit Your Products link in your dashboard under the ‘Shop’ heading: This will show you a list of all your products, which you can browse through or use the search tool to find the product you need to edit: To make a Quick Edit (change name, category,

Downloadable products are virtual products which will be sent the customer via a downloadable file. These products aren’t physical items which are posted to the customer, so no shipping costs will be applied. Examples include e-books, video files, software, and music files. In this example we’re adding a downloadable e-magazine to the store: Downloadable products

Variable products are products which have different options for the customer to choose from. For example, a pair of shoes which come in various colours and sizes. Here is an example of a variable product (notice how the customer must choose from different product options): Variable products are added in the same way as regular

There are various types of product you can add. Click the links below to find out more: How to add a variable product (a product with different options eg. colour, size) How to add a downloadable product (eg. an e-book) This article is for standard products. To add a new product to your online shop,